I am a skilled freelance Lead Service Designer and User experience designer with 14 years of experience working in agile multi-discipline teams to improve services and products.

My experience includes 4 years applying GOV UK and NHS design patterns, and prior to contracting, 10 years in the BBC.

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My recent experience includes leading the modernising of service workflows and systems, with 400 ACAS staff, reducing admin, applying GOV UK Design patterns and helping improve the user and staff experience for a service based on Microsoft Dynamics.

I am skilled at creating service blueprints, wireframes, user flows, conducting user research, and prototyping. I often use Agile, Lean, Kanban and Scrum approaches, and work within multidisciplinary teams.

Please contact me if you would like to know more.